At Iron Storage, we’re dedicated to answering any questions you have regarding our self storage. Here are some answers to frequently asked questions about our storage units:
How do I know what storage unit to get?
What and how much you need to keep will determine your answer. The more room you need to fill, the larger the size. Visit our unit size guide for more details about our storage units and to choose which size best suits your requirements.
How do I book a storage unit?
There are several ways to reserve a storage unit through our website: by calling our team by phone, directly on our website, or by filling out our contact form.
How do I pay for my storage unit?
You can pay for your storage unit through our online payment portal.
You can pay for your storage unit from the comfort of your home by simply clicking on the “Pay Online” icon on our website.
What is the minimum amount required to move in?
Rent will be prorated on the day of move-in. Additionally, there is a one-time administration fee and recurring insurance options. To make your experience easy and smooth, we do not require a deposit.
When can I move into my storage unit?
You can move into your storage unit during the storage facility’s office hours in case you need assistance or supplies. To learn what your storage facility’s office hours are, browse our locations online and find one that fits your needs.
How do I gain access to my storage unit through a gated facility?
If your facility is gated, you will receive an access code upon registration that will give you access to your storage unit.
How do I keep my belongings safe from the weather?
While we work quickly to maintain and repair any damage or issues with your storage unit, there are ways to further protect your assets within your storage unit. If you want to store temperature-sensitive items, check out our climate-controlled storage options.
Are your facilities fenced and gated?
Several of our storage facilities have fenced areas and protected access to provide even greater security.
What contents are prohibited from being stored?
Some content is not suitable for storage in our storage units. These include irreplaceable and valuable possessions, items of emotional and special value, etc.
What kind of lock do I need for my storage unit?
Iron Storage provides free disk locks and keys to all customers.
How do I discontinue my rental?
Termination of rental requires 30 days written notice prior to moving out. Please let us know your expected move-out date by phone, email, or text message.